Frakt24 - FleetX Academy
Dispatcher · Level 1 · Getting started

Follow up on the way

Learn to follow the driver on the way: see which stops are done, and send a message in the app.

New 10 min Kart · module 19
1

Goals and why

What you will learn

  • read the colours of the stops: not started, on the way, arrived and completed
  • use the Status tab to see what the driver has done
  • send a message to the driver in the app
  • see what the driver has in the vehicle, and what is waiting

How to get there

  1. Click Dispatch in the top menu.
  2. Click the driver card in the left column. The driver panel opens.
  3. Click the Status tab for the day log, or Msg for messages.

To follow up means to see how things are going while the driver is driving. When the driver checks off a stop in the app, the dispatch screen updates straight away. You see what is done and what is left, without calling.

Your day runs in a circle: new orders come in, you plan, send and follow up. When you follow along on the way, you can answer the customer quickly.

2

Key terms

Status tabThe driver's day log in the driver panel. It shows completed stops, logins and hours on one timeline.
MsgThe tab with the messages between you and the driver's app. It shows what is read and unread.
CapacityWhat the driver has loaded in the vehicle, and what is waiting to be picked up. Shown in number of items, weight and volume.
Map panelA map with orders and resources. Useful when a rush order comes in, and you want to see who is nearby.
3

Show me

Here you see how the stops change colour as the driver works in the app. Press the button to see the next event.

Order 104590 in the driver panel for Kari Nilsen
104590Fjordkjøkken AS 09:00 14:00
Pickup · Lager Alnabru Not started
Delivery · Fjordkjøkken AS, Asker Not started
Delivery · Fjordkjøkken AS, Drammen Not started
The driver has accepted the order.

Try it yourself in Steptour

An interactive walkthrough recorded in Frakt24. You click through the steps yourself, and it opens on top of this page.

4

Try it yourself

Kari is on her way to Drammen. The recipient calls: the gate has moved to the back of the building. What do you do?
5

Check yourself

All correct completes the lesson
Answer all correctly to complete the lesson You see which answers are wrong, and you can try as many times as you like. This lesson counts towards the level 1 badge in Dispatcher: 0 of 8 complete.
1. The customer asks whether the shipment Kari is driving has been delivered. Where is the fastest place to check?

2. A stop in the driver panel has turned beige. What does that mean?

3. Where do new orders from the customer web and EDI show up?

4. In the driver panel there are goods under «Not loaded». What does that mean?

5. An urgent order comes in, and you want to see which drivers are near the pickup address. What do you use?

6. You have sent a message to the driver. Where can you see whether it has been read?

You are not signed in, so the result is not saved.

Trainer notesOnly shown when trainer mode is on
  • The map button in the top menu opens a separate map window that can sit on a second screen. Popular with dispatchers who have two screens.
  • Unread replies from the drivers show as a number on the message icon at the top right.