Frakt24 - FleetX Academy
Dispatcher · Level 1 · Getting started

Assign an order to a driver

Learn to send an order to a driver, follow the reply and withdraw the order when needed.

New 10 min Kjøretøy på ordren · module 24 Sjåførforslag · module 61 Optimalisering · module 51
1

Goals and why

What you will learn

  • assign an order from the side panel with «Assign to»
  • drag an order straight onto a driver card
  • read the planning card: not planned, waiting, accepted or rejected
  • withdraw an order and change the driver

How to get there

  1. Click Dispatch in the top menu.
  2. Click an order once in the order list. The side panel opens on the right.
  3. You assign at the bottom of the side panel, under Assign to.

To assign means to give the order to the driver who will drive it. The order then goes from the office to the driver. You can use the side panel or drag the order onto the driver card. The result is the same.

After that you follow the reply. If the driver rejects, the order must be assigned again. If you sent it to the wrong driver, you withdraw the order.

2

Key terms

Assign toThe «Assign to» field in the side panel, where you choose the resource that will drive.
Communication typeThe way the order reaches the driver, for example the app, email, EDI or manual.
Planning cardThe card at the bottom of the side panel. It shows whether the order is planned and what the driver has replied, with the same colours as the calendar.
WithdrawTo bring a sent order back, so it is among the unassigned orders again.
3

Show me

First you see the side panel where you assign, and how you drag an order straight onto a driver card. Then the images show the four states of the planning card at the bottom of the side panel.

The planning card
Not plannedThe order has no plan yet. Assign it directly or add a plan with the plus button.
Waiting for the resourceSent to the driver, who hasn't replied yet. You can withdraw it from here.
AcceptedThe driver has taken the job in the app. The order number turns green.
RejectedThe driver has said no. The order must be assigned again.
If the order is already planned, the resource is locked to the plan. Then you change driver with the pencil in the planning card instead of in "Assign to".

Try it yourself in Steptour

An interactive walkthrough recorded in Frakt24. You click through the steps yourself, and it opens on top of this page.

4

Try it yourself

Drag the order from the list onto a driver card. On mobile, tap the order first and then the driver.
All unassigned orders2TodayMy views
OrderPickup afterDeliver beforeCustomerVehicletype
10460110:0013:00Fjordkjøkken ASSkapbil
10460211:3015:00Byggmester ASSkapbil
Drop the order on a driver
Ola Hansen EK 48213 AvailableStops 0
Kari Nilsen EL 20417 BusyStops 5 (2)
Per Olsen DN 77310 DisconnectedStops 3
5

Check yourself

All correct completes the lesson
Answer all correctly to complete the lesson You see which answers are wrong, and you can try as many times as you like. This lesson counts towards the level 1 badge in Dispatcher: 0 of 8 complete.
1. You have sent an order to the wrong driver. What do you do?

2. The order is planned in the resource calendar. How do you change driver?

3. What does the communication type decide?

4. The planning card shows «Rejected». What do you do?

5. You press plus in the planning card, choose a time slot and resource, and press «Save». Has the driver received the order?

6. You have sent the order. The «Assign to» field shows «Awaiting approval before» and a time. What does that mean?

You are not signed in, so the result is not saved.

Trainer notesOnly shown when trainer mode is on
  • Many orders in the same area? Show "Optimise and assign orders" (module 51). The system suggests, and the dispatcher approves before anything is sent.
  • Driver suggestions (module 61) score the resources from 0 to 100 on proximity, capacity, time left and workload, among other things. A good selling point for busy offices.